30-day sale: 20% off every rank and gem pack. Enter code SALE20 at checkout. One code per order. Ends December 3.

Shop the sale

Support

How can we help?

Most answers are below. For anything else, open a ticket in our Discord and a staff member will reply there.

Open a ticket in Discord

Server status

NetworkOpens Nov 6Checking…
Players online–
Java addressplay.ravennetwork.net
Bedrock port19132

The servers open Friday, November 6 at 8 AM ET. That's Fri, Nov 6 · 8 AM ET where you are.

I can't connect

  1. Java: add server play.ravennetwork.net. The latest Minecraft version is recommended.
  2. Bedrock: server play.ravennetwork.net, port 19132.
  3. Kicked straight away? Wait 30 seconds and try again. Logins are rate-limited.
  4. Still stuck? Send us a screenshot of the error.
Open a ticket in Discord

My purchase didn't arrive

  1. Wait 5 minutes, then log out and back in. Purchases apply when you're online.
  2. Check you bought for the right username, and on Bedrock that it started with the . prefix.
  3. Open a ticket with your username and the Tebex transaction ID from your receipt email (starts with tbx-).
Open a ticket in Discord

Report a player

Open a report ticket with their username, the rule they broke, when it happened and a clip or screenshot. Reports with video are handled first.

Open a ticket in Discord

Appeal a ban or mute

Open an appeal ticket with your username, the punishment and your side of what happened. One appeal per punishment; staff reply in the ticket.

Open a ticket in Discord

Report a bug

Tell us what you did, what you expected and what happened, plus the mode and region (NA or EU). Exploits reported privately may be rewarded; exploits used are bannable.

Open a ticket in Discord

Account and rank questions

Ranks and gems belong to the account they were bought for and work on every mode. Java and Bedrock are separate accounts, so a Java rank doesn't appear on Bedrock. Changing your Java username keeps your rank. Changed your Bedrock gamertag? Open a ticket and we'll move it across.

Open a ticket in Discord

A note to parents

Raven Network is free to play. Nothing on the store is needed to play or enjoy the game.

  • What's for sale: one-time ranks (a name tag, cosmetics, daily coins and boosters on Unstable FFA, and Gens progress perks), coin packs, which give Unstable FFA coins that buy gear, consumables and temporary boosts in /shop, and gems, which buy cosmetics and the RavenPass. Ranks and coin packs give an in-game advantage on Unstable FFA. There are no subscriptions and nothing renews.
  • Who gets it: purchases go to the Minecraft username typed in at checkout. Java and Bedrock are separate accounts.
  • Payments: handled by Tebex, our official reseller. We never see card details. The receipt goes to the email used at checkout.
  • Refunds: if something doesn't arrive or you were charged twice, we fix it or refund it. See our refund policy. Please contact us before disputing a payment.
  • Safety: chat is moderated and our rules ban harassment and sharing personal information. Reach staff any time through a ticket in our Discord.